FREQUENTLY ASKED QUESTIONS (FAQS)
How do I change quantities or cancel an item in my order?
Once the order has been placed and is shown as processing, you have 30 minutes to make any changes. Please note, that if you place an order outside of our standard business hours, we will not be able to make any changes. Contact Live Chat Customer Care at for further assistance on our website www.panthershieldz.in for changing or cancelling your order or email us at [email protected]
How do I track my order?
You will be notified with a Tracking id/ Docket no with the courier partner via Sms on your mobile phone and email as well. Also you can check the details of your order by logging into the account at www.panthershieldz.in
My order never arrived or the courier boy didn’t fail to deliver your order ?
All orders at PantherShieldz.in are shipped via reputed couriers like Bluedart, FedEx, Delhivery, Ecom Express, Xpressbees. Before the order gets delivered you will be notified via sms and a call by our courier agent. In case the courier boy doesn’t show up on the same day the shipping of your order goes to the next day. Incase the courier boy still fails to deliver your order kindly contact us at www.panthershieldz.in via live chat or send us an email at [email protected] or WhatsApp us on +91 8799783538. ***Your query shall be solved within 24-48 hours max.***
I received a wrong product?
If you feel that you have received the wrong product, please contact live Chat Customer Care at panthershieldz.in or Raise a Complaint.
Are there any delivery charges?
PantherShieldz provides Free shipping on all orders all over India.
How long does it take the parcel/shipment to be dispatched?
We make our best effort to ensure that each parcel in your order is shipped out within 24 hours from the date of order placed. However, in some cases it may take up to 48 hours during festivals sales or when there are other mitigating circumstances. Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
What is the estimated delivery time?
Allow 3-4 business days for your order to reach you. Usually all the orders are delivered in 48-72 hours to metros and other major cities. For other cities it takes 4-5 business days to get the orders delivered. We use reputed courier companies like Bluedart, Delhivery, FedEx, Ecomm Express & Xpressbees. ***Please understand the delays caused by the courier services or other external factors that are beyond our control.***
Do we receive an invoice inside the package?
At PantherShieldz, all invoices are auto generated and emailed when the order is placed. ***Our company focuses on being environment friendly and promotes in protecting the environment*** ***Incase you face any issue you can live chat with us at panthershieldz.in***
How to track your order?
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.panthershieldz.in and clicking on "Track your order" This will tell you the approximate delivery time of your order and the current shipping status.
What if the item is damaged or you want a replacement?
If your order arrives visibly damaged, please contact PantherShieldz Customer Service immediately. You can reach out to us via live chat at panthershieldz.in with your order ID and images of the product. PantherShieldz will dispatch a replacement or initiate a refund immediately. If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a complaint at panthershieldz.in via live chat, mentioning your order ID. PantherShieldz will dispatch a replacement or initiate a refund immediately.
RETURNS & REPLACEMENTS
What is the procedure after replacement has been placed?
If a replacement has been requested by the customer, he/she will be notified with an email explaining the complete process.
When are returns acceptable?
Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 72-96 hours. (PantherShieldz is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays). Wrong product received. Damaged product received. Any Manufacturing defect. In such cases, we require that - Items should not be installed or used. - All the items delivered inside the package should be returned. **Anything missing from the package will not be accepted.**
How do I cancel my order?
You can cancel your order by contacting us at Live Chat with our customer care support team. If the item has not been delivered, you may cancel the order by refusing delivery. Your refund process will be initiated after we receive the original product from the courier.
How long will it take to complete the cancellation request?
It usually takes 24 hours to cancel an order. You will be notified about the cancellation by call or email. If the item has already been dispatched, it will take around 7-10 business days for the cancellation and refund process to complete, once the product is returned to our warehouse.
How do I create an account?
Click LOGIN at the top of the page. Click “Create An Account” in the new customer section. Fill out the form, submit your information and you’re in!
How do I edit my account information?
Your account information can be edited when you LOGIN to your account with your email address and password. Once you are signed in you can click on the “edit” button to change your account information.
I forgot my password?
Click 'LOGIN’ at the top of the page. Under the login box you'll see a link that says 'Forgot your password? Click here'.This link will send an email to you a link to reset your password.
Can I get newsletter subscription?
Yes. Just click on the check box of newsletter for free subscription to get latest offers and discounts and latest updates on Panthershieldz products.
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PantherShieldz Focuses on providing the best customer service to the customers and consumers and providing 100% satisfaction guaranteed