We have put together a list of answers to the most common questions that we get from you. You can also talk with us on Live Chat below for product instructions and additional useful information.
**NOTE: Timely delivery is subject to the Terms of Service published by the carrier. Please note that circumstances out of our control (natural disasters, holiday delays, etc.) may produce shipping postponements.**
Payment & Shipping
What payment methods are supported?
We support all Visa, MasterCard, American Express, Debit cards, Net Banking of all major banks and Cash cards. These payments are processed through the highly secure payment gateways of our payment partner Razorpay, CashFree & Sezzle.
Is it safe to shop on your site?
Yes, it is safe. We have integrated various safety software like NORTON SECURITY for the safety. We DO NOT access your credit card or any other payment information or store it in anyway. Your payment information is processed through the highly secured servers of Razorpay, CashFree & Sezzle who ensure the maximum safety for your payment credentials.
Do you apply any shipping charges?
Within India, PantherShieldz.in provides Free Shipping on all orders. For shipping charges anywhere outside India please contact us via Live chat or Whats App : +91 8799783538.
Do you apply Cash on Delivery Charges?
No we do not apply Cash on delivery charges.
How long does it take to ship and for the orders to arrive?
Normally we ship your orders within 24-48 hours after order placement. After we ship, allow around 4-5 business days for orders to reach you. The delivery time would vary from region to region and sometimes may take few additional business days if your address is in a remote area. Normally orders shipped to metros and other major cities are delivered within 2-3 business days. Please understand that delays caused by courier services or other external factors are beyond our control.
How do I track my package?
Once your order is dispatched, you will receive a Sms and Email which includes the following details: Courier Company Tracking ID You can see the tracking number along with the courier name in your orders section when you login into your account on our website. You can visit our website to track the packages on the respective websites of the courier companies using the provided tracking number.
I have still not received my order. What should I do?
All orders takes 5-6 business days to get delivered. In most of the cases where an order is being shipped to a company or commercial address, delivery agents are not allowed to hand deliver the packages directly to the consignee or contact person. In such cases check with your courier department/mailroom or security at the entrance who accepts all the packages on behalf of your company. If you order is being shipped to a residential colony or apartment, check with the security or concierge at the entrance if they have your package. Also check your order confirmation e-mail to see if your shipping address and phone number is accurate. If you notice a mistake, please contact our customer support immediately. It may also be a good idea to contact the respective courier agent to get the exact status of your package. If you still have not received your order after giving it some ample time to arrive, please contact us for assistance. Email us at: [email protected]
Do you ship internationally?
No, we don’t ship internationally through our Indian store. Our international customers (outside India) can place the order via email at [email protected] Your order will be shipped via reputed courier companies like DHL or Fedex or Aramex.